Homeowner Support & Customer Advocate FAQs

What does it mean that Equity Shield is a customer advocate?

Being a customer advocate means we put the homeowner’s best interests first. At Equity Shield, our mission is to guide, support, and protect families facing foreclosure, offering solutions that prioritize stability, financial well-being, and peace of mind.

How does Equity Shield support homeowners during foreclosure?

We provide personalized foreclosure assistance that includes reviewing your financial situation, explaining all available options, and creating a customized plan. Our team supports homeowners with everything from loan modifications to legal protections so you’re never facing foreclosure alone.

Why should I choose Equity Shield instead of dealing directly with my lender?

Lenders often focus on collecting overdue payments, not on helping you save your home. Equity Shield acts as a dedicated advocate, ensuring you understand your rights, exploring multiple foreclosure prevention options, and negotiating on your behalf.

Does Equity Shield provide emotional and financial guidance during foreclosure?

Yes. Foreclosure is stressful both financially and emotionally. Our team provides not only practical foreclosure solutions but also emotional support and clear communication, helping homeowners stay calm and confident through the process.

Can Equity Shield work with my attorney, lender, or housing counselor?

Absolutely. We often collaborate with attorneys, lenders, and housing counselors to create the best possible foreclosure prevention plan for homeowners. Our role as a customer advocate is to ensure your voice is heard and your interests are protected.

How does Equity Shield make foreclosure prevention less stressful?

We simplify the foreclosure process by breaking it into clear steps, handling complex negotiations, and guiding you toward the most effective solution. With Equity Shield, you gain clarity, confidence, and a partner who truly advocates for your future.